Water Damage
Flood Restoration
in the GTA
Burst pipe, basement flood, sewer backup. We are available day or night. We offer direct billing to your insurance. 20 years of restoring homes and businesses across the GTA.
What to expect
What happens after you call
We answer
You reach a person, not a voicemail. They can get a crew out to you anywhere in the GTA.
Inspection
We find where the water travelled. Water damage isn't always visible without the proper tools. We use moisture meters and infrared cameras to track damage within the walls, under floors, and anywhere else it has travelled. What remains wet could become mould.
Scope of work
Determine what is needed to mitigate damages and safely restore the affected areas. Air movement and dehumidification are used to create the proper conditions for drying. Industrial air movers and dehumidifiers are added to accomplish this. Removal of selected wet material may be needed for proper air flow, to maximize the rate of evaporation. A quote will be provided for approval for non-insurance work.
Monitoring and Documentation
We will continue to monitor the drying process and document the readings. The equipment will be removed when the affected areas are dry, not just dry on the surface. All insurance claims will include a report of what was damaged and what mitigation was performed, with pictures. An estimate will be submitted to your insurance using their approved format for the mitigation work and repair scope.
We answer
You reach a person, not a voicemail. They can get a crew out to you anywhere in the GTA.
Inspection
We find where the water travelled. Water damage isn't always visible without the proper tools. We use moisture meters and infrared cameras to track damage within the walls, under floors, and anywhere else it has travelled. What remains wet could become mould.
Scope of work
Determine what is needed to mitigate damages and safely restore the affected areas. Air movement and dehumidification are used to create the proper conditions for drying. Industrial air movers and dehumidifiers are added to accomplish this. Removal of selected wet material may be needed for proper air flow, to maximize the rate of evaporation. A quote will be provided for approval for non-insurance work.
Monitoring and Documentation
We will continue to monitor the drying process and document the readings. The equipment will be removed when the affected areas are dry, not just dry on the surface. All insurance claims will include a report of what was damaged and what mitigation was performed, with pictures. An estimate will be submitted to your insurance using their approved format for the mitigation work and repair scope.
Restoration services in the GTA
From flooded basements to fire damage, we handle every part of the cleanup. IICRC certified, fully insured, insurance billed directly.
Water Damage and Drain Backup
Burst pipes, sewer backup, basement flooding. We dry the property out properly.
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Fire and Smoke Damage
Damage assessment, debris removal, soot and smoke cleaning, full restoration.
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Flood Restoration
Flooded basement, burst pipe, backed-up drain. We find all the water, dry it out, and deal with your insurance.
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Storm and Wind Damage
Ice damming, wind damage, basement flooding after heavy storms.
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Air Quality Testing
Testing for mould, VOCs, allergens, and airborne pathogens in homes and offices.
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Mould Remediation
Mould removal and inspection for homes and businesses across the GTA.
Learn moreOur Work
Why homeowners call us
We've helped thousands of property owners across the GTA recover from floods, fires, and storm damage over the last 20 years. We pick up the phone, get a crew out, and work with your insurance from the first call.
- IICRC Certified Firm
- We bill your insurance company directly
- Eco-friendly plant-based antimicrobials, safe for your family
- Certified professional staff with state-of-the-art equipment
- 20 years experience, 6,000+ successful projects in the GTA
- Available 24/7, 365 days a year. We pick up when you call
What our customers say
"Last summer when we were at the cottage, there was a serious water leak in our city home that we didn't discover until some three weeks after it would have begun. Tony Thomas and his crew were unbelievable; fast, efficient, professional and extremely courteous. We could not recommend them higher. First class in all respects."
Anthony Graham
"I recently had my kitchen sink start overflowing onto the floor in my home. The Preferred Group arrived promptly and was able to save my wooden floors from damage. They removed the water and set up fans and dehumidifiers to dry up the wet area. I truly appreciate the professionalism and quick response of their team."
Laurie Fridman
"5 stars for sure. They were very responsive after multiple calls to different water damage places. They were very accommodating and understanding of our situation and answered every question we had!"
Amanda Persaud
"The service was very professional and I would happily recommend them! The work was great and the crew cleaned up afterwards."
Tera Appleton
"Sewage backed up in my shower and they were able to come out same day for cleanup and sanitization. They were very responsive and helpful."
Sean Bassel
"When life threw me a curve ball and everything felt hopeless; I was grateful to the guys from "The Preferred" for helping to put things back in order. They were kind, polite and professional and the services provided were second to none. Thanks again guys!"
Greg Young
"The team effectively dried out my flooded basement, and was very helpful with my lack of knowledge."
Pavlos Kontos
"Super respectful and responsive, as well as fairly priced. Wouldn't hesitate to use again."
Corey Albert
"Honest and reliable service. Quick and friendly too. I would not hesitate to recommend this team for any job."
Daniel Larson
Emergency water damage restoration across the GTA
We work across Toronto, Mississauga, Scarborough, North York, Etobicoke, Vaughan, Markham, Richmond Hill, Oakville, and surrounding communities.
Water damage? Call now.
We answer 24 hours a day, 7 days a week, 365 days a year.
Available 24/7 • Greater Toronto Area • Bills directly to insurance